COMMUNICATION 1.2

COMMUNICATION 1.2

[Fundamentals of Communication]

Introduction:

• Communication Is Everywhere.
• In Academics: Conversation with friends, professors, seminars, GD, Tests, Report Submission & Exams.
• In Profession: Interaction with Subordinates, Superiors, Telephonic Conversation, E-mails, Letters, Reports, Proposals.
• Common Purpose- Sharing of Information.
• ‘Process of Communication’
• “Communicate & Communicate Effectively.”
• Survival Without Communication is not possible.
• Communication Skills: ‘A Must for Professionals’
• People at the Top  = Almost always good at communication

Process of Communication:

• Communicare (Latin word) = to share
• Sharing/Exchange of Information, Knowledge, Thoughts, Ideas between Sender & Reciever through an accepted code of symbols

• The Sender encodes the message.
• …sends it through a channel (the language used i.e. words, actions, signs, objects or a combination of these)
• The Receiver receives the message, decodes it and acts on it.
• If the message received is same as sent, response is there or 'breakdown of communication' happens.
• The transmission of the receiver’s response is called feedback.
• Feedback essential as a barometer of effective communication.
• …otherwise we need to resend the message.
• Effective communication occurs when desired response is from the receiver.
• Communication environment : a well defined set up
• Channel: A medium (air/telephone wires)
• Language : A tool we use through these channels

Essentials of Effective Communication:

• A Common Communication Environment
• Cooperation Between the Sender & the Receiver
• Selection of an Appropriate Channel
• Correct Encoding & Decoding of the Message
• Receipt of the Desired Response & Feedback

NOISE:

“Noise is defined as any unplanned interference in the communication environment, which causes hindrance in the transmission of the message.”

1. CHANNEL NOISE: Any interference in the mechanics of the medium used to send a message, Externally developed, distortion due to faulty background, noise in telephone lines, too high volume/pitch from loudspeaker, illegible handwriting etc.

2. SEMANTIC NOISE: Internally generated resulting from errors in the message itself, ambiguous sentence structure, misspelling, incorrect punctuation, pronunciation etc.   

Informal vs. Formal Communication:

(to be continued)