A to Z HR FAQs
(for Customer Service Job Interview)
(a) Tell me about yourself.
(b) Why are you interested in this role?
(c) What are the qualities that a Good System Support Specialist must possess?
(d) How would past coworkers describe you?
(e) Have you undertaken other duties beyond the scope of your work?
(f) Can you tell me about a time when you worked well under pressure?
(g) Besides the ability to deal with technology, what is the most important attribute for a technical support specialist?
(h) How do you troubleshoot an issue?
(i) What does good customer service mean to you?
(j) Describe a time you collaborated with a peer to solve a problem?
(k) Can you describe a time when you resolved a challenging IT-issue?
(l) What would you do if you were faced with a technical problem you could not fix?
(n) Do you think people skills or technical skills are more important for this role?
(o) Describe a mistake you made handling a customer service problem and how you would handle it now?
(p) Why do you think you'd be a good fit for this role?
(q) Tell me about your previous customer service experience if any.
(r) What makes you qualified for this job?
(s) This position requires customer service skills. What does good customer service mean to you?
(t) Tell me about your experience with an irritating customer. How did you handle it? / Tell me about a time you had to deal with a difficult customer, and how you handled it.
(u) Describe a time when you went above and beyond to help a customer.
(v) What would you do if you did not know how to help a customer?
(w) How do you communicate with customers who aren't tech-savvy?
(x) Why should we select you?
(y) How do you keep yourself updated with the current/ latest technology trends?
(z) Any questions for us?
*based on previous HR interview rounds
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| Success occurs when opportunity meets preparation. |
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